Business Policies

Thank you for you interest in the AT Game.  Your satisfaction is our top priority. Please contact: support@theATgame.com with any questions.   Privacy Policy Outdoor Edutainment, LLC. (the company) respects your privacy and is committed to protecting all personal information that you provide. This Privacy Statement is created to inform you of the company’s privacy policies and practices and to explain how your information is collected and used. This Privacy Statement covers collection of personal information and non-personal information. Personal information is any information associated with your name or personal identity. Non-personal information is data about usage patterns reported in aggregate, which is not associated with a specific personal identity. Outdoor Education, LLC. uses personal information to better understand customer needs and interests and to provide better service. Personal information will only be used to support customer relationships with the company. In general, you can visit the AT Game website without providing any personal information. If you order products or services or request information on the site, however, you will be asked to provide personal information, including name, address, phone, email address, and credit card information. Credit card information is used only for payment and order processing and fraud prevention, and is not used for any other purpose. Financial Security The protection of customer information is important to us. Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers. Some customers like to know if we use Cookies on our website. The answer is, "Yes. we do". Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use cookies to help remember and process the items in the shopping cart, keep track of advertisements, compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.If you disable cookies, some features will be disabled.  It will not affect the users experience, though some of our services will not function properly.You can still place orders if cookies are disabled. Disclosure of User Information Outdoor Edutainment, LLC will not sell, rent, or lease your personal information to third parties. The company will not share your personal information with business partners or any other third-party company, except as described below: Protection  of Outdoor Edutainment, LLC and others: The company may release your information when it believes in good faith that release is necessary to comply with law; enforce or apply its conditions of use and other agreements; or protect the rights, property, or safety of Outdoor Edutainment, LLC, its employees, its users, or others. This release includes exchanging information with other companies and organizations for fraud protection and credit risk reduction and to comply with export laws. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. We do not include or offer third party products or services on our website. Google Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en We have not enabled Google AdSense on our site but we may do so in the future. COPPA (Children Online Privacy Protection Act) When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under 13. Fair Information Practices The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify the users via email within 7 business days and we will notify the users via in site notification within 7 business days. We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors. Refunds and Cancellations We will give a refund on any of our products that are returned due to poor workmanship or have any production defects. If an order is cancelled before shipment a full refund will be given. If the order is cancelled after shipment the amount credited back will be minus the shipping charges.You may return any product within 30 days for a full refund. Please send items to be returned to: 302 Hazel Mill Road, Asheville NC 28806 Shipping Policies Products will ship within 3-5 business days after successful payment processing. Products are shipped via UPS Priority and are expected to arrive within 2-3 business days. Shipping rates are based on weight of products to be shipped.  We currently ship to all 50 states in the U.S and to all international locations. Contact Us If there are any questions regarding this privacy policy you may contact us using the information below.

Kristin Peppel

Email: kristin@theATgame.com

Phone: (828)318-6380

Last Updated: 2015-02-24